Description (Service) COVID-19 Response Service Canada Centres are open for limited in-person services.  
Online service are available at Complete a service request form online and a Service Canada officer will call you back within 2 business days. If your request cannot be completed over the phone, you will be offered an appointment to visit a Service Canada Centre.  
Do not come to a Service Canada Centre if you:  
  • Have any COVID-19 related symptoms such as fever, cough or difficulty breathing  
  • Have had contact with a confirmed case of COVID-19 in the past 14 days  
  • Are required to self-isolate or quarantine by public health authorities
Please follow public health advice. Anyone not following public health advice trying to enter the office may be reported to local public health authorities. For more information, visit  
Regular Service 
Employment Insurance (EI) provides benefits to individuals who lose their jobs through no fault of their own (for example, due to shortage of work, seasonal or mass lay-offs, maternity/parental etc) .  
Always apply for EI benefits as soon as you stop working. You can apply for benefits even if you have not yet received your Record of Employment (ROE). If you delay filing your claim for benefits for more than four weeks after your last day of work, you may lose benefits.  
Job Bank - online employment information and job postings 
Service Canada programs and services are available online at 
or by telephone at: 1 800 O-Canada (1-800-622-6232) - TTY: 1-800-926-9105  
Scent reduced environment  
Service Canada promotes a scent reduced work environment and encourages the limited use of scented products in our offices.
Service Details
Hours Service Canada Centres are open for limited in-person services. 
Mon-Fri 8:30 am-12 noon, 12:30 pm-4 pm
Areas Served Blue Mountains ; Clearview (Simcoe County) ; Collingwood ; Wasaga Beach
Eligibility Persons legally entitled to work in Canada who have an interruption of earnings due to shortage of work, injury, quarantine, pregnancy, adoption, personal illness, or a grave illness in the family. 
For the most up to date information about Employment Insurance benefits please go to
Application To find out if you are eligible to receive EI regular benefits, you must submit an application online. It will take about 60 minutes to complete the online application. 
The website takes you step by step through the application process, and provides detailed instructions on how to complete the form.
Languages English ; French - Website, Publications
Fees None
Address and Location
Located In Community Collingwood
Address & Map
The Federal Building
44 Hurontario St
Collingwood, ON L9Y 2L6
View Google Map
Intersection Between First St and Second St
Physical Access Fully Accessible
Contact Information
Toll Free Phone English: 1-800-206-7218 * French: 1-800-808-6352  
Automated Telephone Reporting * English 1-800-531-7555 * French 1-800-431-5595
TTY Phone 1-800-529-3742
Social Media Twitter Twitter:
YouTube YouTube:

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