Description (Service) COVID19 - Open by appointment only * Appointments available weekdays via phone, email and video (*face-to-face appointments will be made only in special circumstances). * Staff will respond to email ( and phone (705 743 0882). 
Provides settlement services and direct assistance to new Canadians living in Peterborough and the surrounding area. Assistance includes: 
* orientation to the community and help accessing local services such as housing resources, credit counselling, schools and adult English classes 
* assistance filling out government forms 
* income tax return assistance 
* individual and group supportive counselling 
* employment assistance including help with resume, cover letter writing, job search guidance, networking with local employers 
* high speed internet access for clients 
Community Connections Mentorship Program (formerly HOST Program) - offers group activities for newly arrived immigrants and refugees of all ages to help orient them to their new community and establish social and professional networks * trained volunteer mentors assist newcomers with a focus on citizenship and civic engagement or skills and career development 
Language Assessment Centre - offers assessment of English language skills for settlement-based language training program or referral to community-based training 
Settlement Workers in Schools Program (SWIS) - provides settlement services for children and families through schools 
Peterborough Welcome Pass - offers discounted or free admission to local cultural attractions * valid for one year from time of sign up 
Staffing: Staff and volunteers
Service Details
Hours COVID19 Open by appointment only * Service by phone and email available during regular hours 
Mon-Fri 9 am-5 pm
Areas Served Haliburton County ; Kawartha Lakes ; Northumberland County ; Peterborough (County of)
Eligibility Newcomers Language Assessment Centre: Newcomers to Canada 18 years and over who are permanent residents or Convention refugees
Application Call for more information
Languages English ; French ; Arabic ; Bulgarian ; Hungarian ; Mandarin ; Russian ; Spanish ; Interpretive Services ; Services are provided with translation/interpretation as available
Fees None ; Interpretation and translation fees may apply for documents
Address and Location
Located In Community Peterborough
Address & Map
221 Romaine St, Top floor
Peterborough, ON K9J 2C3
View Google Map
Intersection Aylmer St and Romaine St
Physical Access Fully Accessible
Contact Information
Office Phone 705-743-0882
Fax 705-743-6219
Social Media Facebook Facebook:
Instagram Instagram:
Twitter Twitter:
YouTube YouTube:
Primary Contact Marisa Kaczmarczyk, Director of Client Services; Phone: ext 224; Email:
Alternate Contact Sabina Thiessen, Settlement / Program Development Worker; Email:
Volunteer Coordinator Sara Shahsavari, Volunteer and Event Administrator; Email:
Primary Executive Andy Cragg, Executive Director; Email:

Agency Overview

Services at this Location