New Canadians Centre

Site: Cobourg - William St

Service: Northumberland Branch

Description (Service) COVID19 - Closed until further notice due to COVID-19 concerns. * Staff will respond to email ( and phone (705-743-0882, 905-377-8100 or 705-761-3174). * In person meetings through appointment only. 
Offers support to immigrants, refugees and other newcomers through the following services:  
Immigration & Settlement Services 
• Orientation to life in Canada 
• Information & referrals to local and government services 
• Support in obtaining Canadian identity documents 
• Support with elementary and secondary school registration and orientation 
• Support in resolving vulnerable immigration situations and family reunification 
• Support with Canadian citizenship applications 
• Free certified language assessment and referrals to language programs 
Employment Services 
• Information & referrals to employment supports 
• Information on accreditation and credential evaluation 
Community Connections 
• Visits to Canadian cultural & heritage sites 
• Social events for newcomers and the broader community 
• Social groups for women and youth
Service Details
Hours COVID19 Service by phone or email only 
Office hours: Mon-Thu 9 am-5 pm, Fri 9:30 am-12:30 pm 
Call or email for appointment outside of office hours.
Dates All Year
Areas Served Northumberland County
Eligibility Newcomers to Canada. * Eligibility varies based on program and service. * Contact for specific program eligibility information.
Application Call or visit
Languages English ; Arabic - Programs, Settlement Services ; Chinese (Cantonese) - Settlement Services ; Spanish
Fees None
Address and Location
Site Location Northumberland County Offices
Located In Community Cobourg
Address & Map
600 William St
Cobourg, ON K9A 3A5
View MapQuest Map
Intersection William St and Harden St
Physical Access Fully Accessible
Contact Information
Office Phone 905-377-8100
After Hours Phone answering machine
Fax 905-377-8118
Social Media Facebook Facebook:
Instagram Instagram:
Twitter Twitter:
Primary Contact Luz Ofelia Maya, Office Administrator/Settlement Counsellor Northumberland Region; Phone: (Cell); Email:
Primary Executive Marisa Kaczmarczyk, Director of Client Services/Interim Executive Director, New Canadians Centre Peterborough; Phone: 705-743-0882; Fax: 705-743-6219; Email:

Agency Overview