Description (Service) Provides settlement services and direct assistance to new Canadians living in Peterborough and the surrounding area. Assistance includes:
  • orientation to the community and help accessing local services such as housing resources, credit counselling, schools and adult English classes 
  • assistance filling out government forms 
  • income tax return assistance 
  • individual and group supportive counselling 
  • employment assistance including help with resume, cover letter writing, job search guidance, networking with local employers 
  • high speed internet access for clients
Community Connections Mentorship Program (formerly HOST Program) - offers group activities for newly arrived immigrants and refugees of all ages to help orient them to their new community and establish social and professional networks. Trained volunteer mentors assist newcomers with a focus on citizenship and civic engagement or skills and career development 
Language Assessment Centre - offers assessment of English language skills for settlement-based language training program or referral to community-based training 
Settlement Workers in Schools Program (SWIS) - provides settlement services for children and families through schools 
Peterborough Welcome Pass - offers discounted or free admission to local cultural attractions * valid for one year from time of sign up 
Staffing: Staff and volunteers
Service Details
Hours Mon-Fri 9 am-5 pm
Areas Served Haliburton County ; Kawartha Lakes ; Northumberland County ; Peterborough (County of)
Eligibility Newcomers Language Assessment Centre: Newcomers to Canada 18 years and over who are permanent residents or Convention refugees
Application Call for more information
Languages English ; French ; Arabic ; Mandarin ; Russian ; Spanish ; Interpretive Services ; Services are provided with translation/interpretation as available
Fees None ; Interpretation and translation fees may apply for documents
Address and Location
Located In Community Peterborough
Address & Map
221 Romaine St, Top floor
Peterborough, ON K9J 2C3
View Google Map
Physical Access Fully Accessible
Contact Information
Office Phone 705-743-0882
Fax 705-743-6219
Social Media Facebook Facebook:
Instagram Instagram:
Twitter Twitter:
YouTube YouTube:
Primary Contact Marisa Kaczmarczyk, Director of Client Services; Phone: ext 224; Email:
Alternate Contact Sabina Thiessen, Admin Support Worker; Email:
Volunteer Coordinator Sara Shahsavari, Volunteer and Event Administrator; Email:
Primary Executive Andy Cragg, Executive Director; Email:

Agency Overview

Services at this Location