(Compass Community Services)
Opportunity Details: Telephone Support
|Contact||Colten Ura, Manager, Telephone Support, Compass Community services; Phone: 519-824-2431 ext 26; Email: email@example.com|
This is a remote volunteer position supporting the Guelph-Wellington Community. All shifts and training are completed remotely, therefore, residence in Guelph-Wellington is not a requirement for this position.
Callers on the Distress Line may be in a state of crisis, experiencing suicidal ideation, or have intentions of harming themselves or another individual. They may also be seeking external resources and referrals to agencies or are looking for a safe space to disclose personal struggles. Volunteers will use their discretion to identify how each client should be supported and will have access to staff supervision should any questions or concerns arise.
The Telephone Support team strives to meet the diverse needs of each client allowing opportunities to engage in conversations surrounding daily plans, storytelling, and exploring action plans to prepare for crisis intervention. Each call is made using a strengths-based and solution-focused approach with the common objective of assisting with goal planning, increasing the client’s ability to cope with unique situations, and referrals to community resources.
• Complete inbound and outbound calls with service users
|More Info Link||https://compasscs.org/volunteer-counselling-guelph/|
|Benefits||• Opportunity to enhance communication, case documentation, and helping skills
• Flexible schedules (1, 2, and 3 hour shifts available)
• Freedom to work independently with staff supervision available to debrief/discuss concerns with
• Ability to expand knowledge surrounding community services, mental illnesses, homelessness, addiction/community resources, and coping strategies/grounding techniques, and more
• Gain experience using strengths-based/solution-focused interventions, crisis intervention, and conflict resolution
• Exclusive trainings hosted by other local social services and healthcare agencies (some previous trainings have been: Indigenous Ways of Healing from CAMH, Trauma Informed Care from the CMHA)
• Access to internal job postings and postings provided by community partners
|Clients||Clients are from all walks of life. A perfect experience for those looking to have an experience supporting a diverse population!|
|Ages||18 year(s) and up|
|Suitable for Highschool Credit Hours||No|
|Areas of Interest||Health Care ; Mental Health / Addictions ; Telephone Communication ; Volunteer from Home / Virtual|
|Skills/Experience||Communication & Interpersonal Skills ; Confidentiality ; Counseling & Support ; Elder Care ; Friendly & Outgoing ; Leadership ; Listening Skills ; Medical Assistance ; Positive / Cheerful Demeanor ; Self-Motivated / Work Independently ; Team Work ; Writing & Editing|
|Commitment Length||Medium Term (4 months to 1 year) ; Long Term (More than 1 year) ; Volunteers are expected to contribute 8 hours per month for 1 year.|
|Interaction Level||One-on-one - Through telephone communications|
|Minimum Hours||8 / Month|
|Location||Virtual - Based out of Guelph|
|Number of Positions||Bruce County ; Grey County ; Muskoka District ; Northumberland County ; Parry Sound District ; Peterborough (County of) ; Simcoe County
120 individual(s) needed in total.
|Training||Orientation ; Training is provided - Independent Learning, Group, and 1-to-1 Staff Training is provided (all remotely)|
|Additional Requirements||Vulnerable Sector Check is required.|