Bilingual Crisis Responder

(Kids Help Phone)

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Position ID: V-MID0727 Last Modified: 19 Jan 2022 Last Full Update: 23 Jun 2021
Opportunity Details
ContactCTL Support, Crisis Text Line Support, Kids Help Phone; Phone: (Business) 416-586-5437 ext 8412; Email:
DutiesIn partnership with, Crisis Text Line, Kids Help Phone will launch the first ever 24/7, free, nationwide texting service. 
We are now recruiting Bilingual Crisis Responders who will answer texts from young people looking for support in both English AND French. The volunteer position will be remote, meaning that you can participate from anywhere in Canada as long you have a strong, reliable internet connection!  
Our volunteers need to be enthusiastic about helping people! You can be a professional, student, teacher, retiree, or anybody else with an internet connection and a willingness to learn how to support people over text. 
The role of a Crisis Responder is to bring texters from a “hot” moment to a cool calm, and to help them come up with a plan to stay healthy and safe. Crisis Responders are trained to do this using active listening and collaborative problem-solving.
More Info Link
ClientsYouth and young adults texting in, who may be looking for support during moments of crisis or distress
Ages18 year(s) and up
Suitable for OSSDNo
Suitable ForAdults (18+) ; Post-secondary students ; Men ; Women ; Individuals
Areas of InterestDistress / Crisis / Bereavement Support ; Volunteer from Home / Virtual
Skills/ExperienceCommunication & Interpersonal Skills ; Confidentiality ; Counseling & Support ; Dependability & Trustworthiness ; Patience ; Positive / Cheerful Demeanor
Commitment LengthMinimum commitment of 1 4-hour shift per week for 1 year
Interaction LevelVirtual Volunteering - Youth and young adults are texting in, and volunteers are answering through the online Crisis Text Line platform
Minimum Hours4 / Week
Dates and TimesMonday: Morning, Afternoon, Evening 
Tuesday: Morning, Afternoon, Evening 
Wednesday: Morning, Afternoon, Evening 
Thursday: Morning, Afternoon, Evening 
Friday: Morning, Afternoon, Evening 
Saturday: Morning, Afternoon, Evening 
Sunday: Morning, Afternoon, Evening 
Service is 24/7 so 4-hour shifts are available at virtually any time, which can be selected based on volunteer's schedule
SeasonsYear Round - Minimum commitment of 1 year as traffic is constant so we want to ensure we have enough Crisis Responders to support texters
AccessibilityNot Applicable
Number of PositionsBarrie: 2 individual(s) ; Christian Island: 2 individual(s) ; Coldwater: 2 individual(s) ; Collingwood: 2 individual(s) ; Midland: 2 individual(s) ; Orillia: 2 individual(s) ; Penetanguishene: 2 individual(s) ; Springwater: 2 individual(s) ; Tay: 2 individual(s) ; Tiny: 2 individual(s) 
20 individual(s) needed in total. 
First-come-first serve to fill training slots, but additional individuals interested in the Bilingual Crisis Responder role will be contacted for the next round
TrainingTraining is required - 36 hours of online training split into 6 hours per week, which can be done on your own time
Police CheckRequired
Liability InsuranceAvailable
Agency Details
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Organization NameKids Help Phone