District of Muskoka

Site: Bracebridge

Service: Community and Planning Services Department

Description (Service) COVID-19 Response During the COVID-19 Pandemic, public access to District Facilities is closed until further notice.  
Many of the services including paramedic services, long-term care, water and wastewater, waste management and road operations will continue to operate as usual. Social housing facilities will continue to be maintained and other housing supports, social assistance and emergency assistance programs will also continue to be provided by phone, online or by email. Information and services can be accessed by calling 705-645-2100 or by email at info@muskoka.on.ca.  
Low income individuals and families (including seniors) in need can get a grocery card by contacting the Emergency Shelter / CHPI desk: 705-645-2412 ext 4363 or emailing emergencyshelter@muskoka.on.ca 
For emergency child care for health care and frontline works, visit https://www.muskoka.on.ca/en/district-government/covid-19-child-care-for-frontline-staff.aspx 
For latest updated on all District programs and service impacts, visit www.muskoka.on.ca/coronavirus  
Regular Service: 
The Community and Planning Services Department has responsibilities for Community Services including Social Assistance, Children's Services, Housing (including Affordable Housing Programs) and Seniors Programs and Services 
Social Assistance 
Ontario Works is a form of social assistance and helps people who are in financial need * View separate record here 
Housing Division: 
* Case Managers work one-on-one with homeless individuals to secure housing 
* Social Housing Program provides affordable rental housing for people whose income prevents them from finding adequate housing in the private rental market (through rent-geared-to-income or subsidies) 
* Offers the Rent Supplement program to tenants providing eligible applicants with a monthly Rent Supplement that is paid directly to their landlord 
* Offers Gateway Homeownership Program (Forgivable loan program to assist with down payment of affordable housing) 
* Offers Ontario Renovates Program (Program for low and modest income households that provides funding for necessary home repairs, home accessibility modifications for persons with disabilities and for the purchase and installation of energy-saving products) 
* Offers Capital Incentive Funding for developers, builders and home owners toward new homes for sale or personal use 
Emergency Shelter Fund 
* Offers one time assistance to avoid arrears eviction or secure permanent housing 
* Utility and mortgage assistance may be available for heat, hydro, water, mortgage, utility deposits or other one-time or unusual costs - check CHPI Emergency Assistance Program webpage for more information 
* Has a homelessness community worker to assist individuals with housing information, eviction prevention, rent supplement, and housing allowance programs 
Children's Programs and Services 
* The District of Muskoka is responsible for Muskoka's Child Care system * Offers programs, subsidies and information for parents and child care providers * In addition to Licensed Child Care Centres, there are options for licensed home based child care through the Muskoka Home Child Care Agency or through YMCA Simcoe Muskoka 
* Offers subsidized child care assistance to working or in school residents in the form of a fee subsidy 
* Offers EarlyON Programs throughout Muskoka communities * For programming schedules and locations or to learn more, visit: https://www.muskoka.on.ca/en/community-and-social-services/earlyon.aspx 
Senior's Programs and Services 
The District of Muskoka's Seniors Programs and Services help support health and well-being, socialization, and community engagement for seniors in Muskoka * Provincially Designated as a Senior's Mobile Active Living Centre bringing programming to various locations throughout Muskoka * For programming schedules and locations or to learn more, visit: https://www.muskoka.on.ca/en/community-and-social-services/Seniors-Programs-and-Services.aspx 
Community Hubs: 
There are three Community Service Hubs located throughout Muskoka: 
Gravenhurst: 141 Main St. 
Bracebridge: 70 Pine St. 
Huntsville: 1 King William St. Suite 5
Service Details
Hours Mon-Fri 8:30 am-4:30 pm * May long weekend to Labour Day: Mon-Fri 8 am-4 pm
Areas Served Muskoka District
Boundaries Honey Harbour - P0E 1E0 
MacTier - P0C 1H0 
Port Severn – L0K 1S0 
* Not all addresses in these postal codes fall within the District of Muskoka, but when you call intake they will use GPS information to check and if not, will direct you towards either Simcoe or Parry Sound as appropriate.
Eligibility Muskoka residents * Specific eligibility varies by program
Application Call or visit website for information
Languages English
Fees None
Address and Location
Site Location District of Muskoka Administration Building
Located In Community Bracebridge
Address & Map
70 Pine St
Bracebridge, ON P1L 1N3
View Google Map
Intersection Pine St and Taylor Rd
Physical Access Fully Accessible
Contact Information
Office Phone 705-645-2412
Toll Free Phone 1-800-461-4215
Fax 705-645-4272
E-Mail mcsinfo@muskoka.on.ca
Website https://www.muskoka.on.ca/en/community-and-social-services/Community-and-Planning-Services.aspx
Social Media Facebook Facebook: www.facebook.com/districtofmuskoka
Twitter Twitter: twitter.com/districtmuskoka
Primary Contact Mel Heatlie; Phone: ext 4221; Email: mel.heatlie@muskoka.on.ca
Alternate Contact Jennifer Duncan, Administrative Assistant; Phone: ext 4223; Email: jennifer.duncan@muskoka.on.ca

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